Enterprise CRM systems assist major businesses with extensive sales operations in effectively and cogently managing their sales processes. SDRs may track deals, communicate with team members, and allocate deals to teammates, all from one interface by pressing a few buttons.
An enterprise ERP System can be used by sales management to monitor team efficiency, reassign deals, report progress to the C-suite, anticipate revenue, and work with customer care to promptly resolve customer complaints. A comprehensive customer relationship management solution is provided by an enterprise CRM that is tailored to the requirements of larger businesses with substantial sales departments.
The necessity for collaboration on deals, communication among team members, and performance tracking by the sales manager all increase as a sales department gets bigger.
Top 10 Enterprise CRM Software of 2023
This blog discusses the most popular CRM systems available and how complete a solution they provide, along with user-friendliness, pricing, and the level of support you can anticipate as you employ each one of them to manage your daily sales operations.
1) Salesforce CRM
Salesforce was Graphics designed for you if you anticipate or are now experiencing enterprise-level growth in your sales operations. It offers a complete CRM platform made to assist big teams with managing leads, engaging prospects, coordinating with your team of customer care, tracking sales, conducting and tracking Digital Marketing campaigns, and assessing performance metrics.
Salesforce interacts deeply with the applications you already use across your stack, from Microsoft Outlook to Gmail, and it's simple to manage sales activity outside of Salesforce while keeping everything structured in a single truth source.
- A complete enterprise CRM system that provides practically everything you need to manage a Web developing sales organization.
- Third-party integrations: To connect your data and launch actions across your existing apps, Salesforce seamlessly integrates with hundreds of SaaS applications.
- Automated approvals and workflows: Sales teams can create intricate workflows that can carry out particular actions when certain conditions are satisfied due to Salesforce.
- Countless customization via the drag-and-drop modules or code of Salesforce using HTML, CSS, etc.
Pricing: Per user $25- $300 per month.
2) Microsoft Dynamics 365
Dynamics 365 strikes a balance between functionality and usability. It is spontaneous enough for SDRs with a foundational understanding of corporate sales to get started with it, while being inclusive as well to support enterprise sales teams with thousands of SDRs.
A full-stack customer relationship management tool is offered by Dynamics that unifies features like compliance, account payable and receivable management, sales analytics tracking, sales process automation, and content management into an integrated experience of sales for expanding teams.
- Integrates with your current stack: Consider Gmail, MailChimp, HubSpot, and Zapier, which are essential for all the key applications you now use.
- Provides crucial financial management tools for billing and invoicing, budgeting and forecasting, accounts payables and receivables, etc.
- Accessible on the Web, Android, iOS, and several other platforms.
Pricing: Per user $210 per month
3) SAP CRM
To help your team figure it out, SAP might require some hand-holding. Still, it will help you in figuring out engaging leads, managing campaigns, tracking performance metrics, and interacting with your team throughout the sales process once you are started.
With customer success tools for tracking support tickets, queries, and orders as well as for improving customer interactions across the sales lifecycle, SAP enables organizations to engage customers beyond the sales cycle.
- A centralized platform for managing deals, contacts, and existing clients
- Tracking data points using robust analytics and dashboards.
- Using effective case management and a multifunctional knowledge base to retain and engage customers.
- Extensive incorporations with the remaining of your technology stack
Pricing: Per user $55-$185 per month.
4) Oracle CRM on Demand
Without the need for additional apps, Oracle CRM on Demand is an enterprise CRM system that provides a cohesive platform for managing inbound and outbound sales in a single source of truth. Enterprise sales teams can successfully manage their processes from lead to order, end-to-end, and opportunity to quote with the aid of CRMoD.
Incorporating a vast array of variables and data points into CRMoD gives sales teams the flexibility they need to find new leads, track deals, effectively manage sales territory without friction and improve lead scoring.
Although Oracle CRM on Demand's user interface might be far better, it has all you need to manage an enterprise sales operation within.
- Easily manage customer accounts and leads
- Task Management: Create, track, and assign tasks for your team
- Utilize practical email marketing tools to engage the prospect
- Improved customer support using support analytics, case management, and knowledge bases
- Analytics and reporting dashboards
Pricing: Per user $75-$90 per month.
5) HubSpot Sales Hub
HubSpot's user-friendly enterprise CRM system is built for teams of all sizes who want to integrate marketing thoroughly, close more deals, improve customer relationships, and retain customers with exceptional success.
To begin with, HubSpot is simple to use. HubSpot offers a flawless customer relationship suite that sales teams can use right away without having to spend weeks retraining the entire team. But, there are variables you have to set up yourself.
HubSpot provides intelligent contact management, robust analytics, workflows, and marketing automation to keep your prospects interested during the sales process and beyond the sale.
- Simple, user-friendly dashboards
- Activity tracking to monitor potential customer
- Utilizing effective workflows in email marketing for engaging at-scale prospects
- Tools for lead management that make scoring, qualifying, and engaging leads simply
- Performance management reports that can be customized
Pricing: Limited free plan; Per user $23- $120 per month for paid plans.
6) Freshworks CRM
Freshworks initially appears to be a lightweight enterprise CRM system geared toward SMB consumers. It does this by balancing functionality and simplicity and has comprehensive features set for enterprise sales staff that is indeed user-friendly enough to navigate for individual SDRs.
A key benefit, if you're a big sales staff wanting to switch to Freshworks, is that it's quick, intuitive, and has an easy onboarding process. Also included are team management features, lead scoring, rich reporting for data surfacing, and lightning-quick customer support.
- Organize your contacts and accounts in one place.
- Through your lifecycle stages, nurture leads and track their journey.
- Mobile assistance to move your sales headquarters around — really beneficial for field sales
- According to their likelihood of closing, leads are given a score and opportunities are prioritized.
- AI-based revenue forecasting
- Chat, email, phone, SMS, and WhatsApp can all be used to interact with contacts.
Pricing: Limited free plan; Per user $15-$69 per month for a paid program.
Pipedrive is a remarkably user-friendly Pipedrive CRM created to assist expanding sales teams in managing conversations without adding unwanted, confusing functionality to conversions.
It's made to be sturdy enough to assist you in creating custom workflows, managing contacts through the funnel, assigning deals to team members, integrating with the rest of your stack, and generating leads from your website.
By having data import built-in, you may switch CRMs without having to spend weeks manually moving data or training your team to speed up.
- Integrations from third parties with financial tools and operations like Google Workspace, Mailchimp, Xero, and Zapier
- A user interface that is incredibly simple and intuitive.
- Multichannel support- Android, web, and iOS
- Pulling up analytics via easily readable dashboards.
Pricing: Per user $12.5- $99 per month.
8) Zoho CRM
When it comes to enterprise sales teams, the Zoho enterprise CRM system positions itself as the operational hub. With no-code solutions, API compatibility, and a third-party marketplace where you can look around for integrations with the tools you already use, it offers a wide range of functions that go above and beyond conventional customer relationship management.
Zoho CRM's effective account administration, performance tracking, and multi-channel assistance are all intended to boost business sales. When you combine those two things, you can utilize Zoho CRM to manage an increasing sales operation that converts and retains clients after sales.
- With smart workflows, create detailed customer journeys.
- Engage prospects via SMS, social media, and email
- Make accurate projections of your projected revenue.
- Utilize interactive charts, widgets, and pivot tables to visualize intricate data points.
- Integrations with Google Calendar, Microsoft Teams, Slack, and the rest of your sales stack.
Pricing: Limited free plan; per user $12- $45 per month.
9) Sugar Sell
With Sugar Sell (previously SugarCRM), businesses can create workflows to map out the customer journey, nurture leads through the sales funnel, and provide them with a wonderful customer experience after they've been converted. It combines powerful marketing automation tools and customer relationship management in one place.
Sales professionals may engage prospects with personalized messages via SMS and email, track performance through every step of the sales platform, and automate actions with Sugar Sell workflows by using the multi-channel marketing solution offered by Sugar Sell.
- To target leads where they are most likely to convert, use enhanced lead scoring
- Automated workflows can be used to map the customer journey, track sales, and improve efficiency.
- To meet your in-house changing needs, deploy on hardware and customize in-house Sugar Sell
- An Omni channel customer support platform can help you quickly resolve customer issues.
- Integrations with wide-ranging SaaS applications.
Pricing: Per user starting from 64 euros per month.
Enterprise sales teams can customize each prospect's experience with Netsuite's comprehensive customer relationship management software, which provides 360-degree visibility into the customer journey.
Using configurable reports, dashboards, and KPIs that calculate lead scores and forecast revenue, Netsuite assists sales teams in monitoring their performance at scale. Enterprise sales teams can manage the customer lifecycle from the prospect stage through ordering, fulfillment, and support thanks to Netsuite, which essentially unifies the whole sales cycle onto a single cohesive platform.
- Workflows that can be customized to design distinctive customer journeys
- Multi-channel support over the web and mobile.
- Create your reports using role-based dashboards and real-time analytics.
- Utilize online knowledge bases and case management procedures to effectively handle consumer issues.
Pricing: Licensing fee is $999; per user $99 per month
It will be a high-stakes endeavor to select an enterprise CRM system that suits your sales needs, given that CRMs return $8.71 on every dollar invested in them. You will be able to reduce the number of manual touches required to get deals through the pipeline by automating your marketing and sales processes with the right enterprise CRM.